Privacy policy

When you interact with us, whether by using our Website, our services or communicating with us, we may collect the following information about you:
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Information you give us: you may give us information about yourself if you sign up for an account on our Website, place an order for products, complete any online forms (such as registration forms, competitions, and surveys), opt in to receive our newsletters and special offers, enter a competition or promotion, participate in social media functions with our Website, or correspond with us (by email, telephone, instant chat, social media or otherwise).
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Depending on what you provide, this information can include your name, address or location, phone number and email address, date of birth, gender, purchase information, shopping preferences, images and financial information (including your credit or debit card details, although we do not hold them, our payment processors do).
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Information we receive from other accounts or sources: we can receive information about you from other sources, such as from your other accounts or other websites, including data brokers, our partners, social media providers like Facebook, advertising networks and analytics partners, and payment and delivery service providers. By logging in to our mobile applications via Facebook, or linking your account on our Website to your Facebook accounts, you are giving us permission to obtain certain information and content from these accounts, such as your name, location, email address and profile picture. The specific types of information that we may obtain depends on your settings for that account or website, and will be subject to their privacy policies. We may combine such personal data with the personal data you provided to us to register your user account and communicate purchase information.

We use cookies and similar tools to enhance your customer experience, provide our services, understand how customers use our services so we can make improvements, and display ads. Approved third parties also use these tools in connection with our display of ads. The cookies are tiny pieces of code that remain in your computer after you have visited some website. For more information about cookies and how we use them, please read our Cookies Policy. You can manage your cookie preferences here.

To provide you with our services and the Website, including to allow you to order and deliver products using our Website, administer your account and to optimize your experience we need to use the information that we collect in a number of different ways.

We also use the information for marketing and advertising purposes. Where you have told us you would like to receive marketing communications or when you have made a purchase using our services, we and our partners will use your personal information (including your name, email address and address) to occasionally send you updates, news, and offers via email, post, or other forms of media. We may use your information (including supplemental information received from partners that we append to our existing customer information as described below), to tailor these messages to you. You may unsubscribe from our email marketing communications by modifying your preferences in your account’s profile management section, or by following the opt out instructions in the promotional emails that are sent to you.

We use third-party service providers to serve advertisements most relevant to you across your different devices and on our own and others’ websites and mobile applications. In addition to the information about your visits to our Website or usage of our mobile application (if any), our service providers may also use the information about your interactions with other websites or applications to target advertisements for products and services available on the Website or from our partners. 

Please scroll down to find out the detailed purposes for which we collect your information, what specific information is collected and the legal basis for which we purpose that data.

• To register and manage your account on our Website, we collect your name, email, password and other additional details you may wish to add in your account, like phone number, addresses and gender. The legal basis is the provision of our services to you.
• To fulfill the orders you make through our Website, we collect your name, addresses, phone number, order details, like the products you are buying, the size and price. The legal basis is  the provision of our services to you. 
• To collect payment from you we collect your payment information, which comprises the credit/debit card’s number, holder’s name and CVV. We do not store them and only transfer them to our authorized payment providers. The legal basis is the  provision of our services to you.
• To provide you with our customer services (including helping you to solve any issue you have with our services, updating you about any change to our terms of service, or contacting you to know how was your experience with us) we collect your name, email, password and addresses and your contact history with us (including phone records of our conversations). The legal basis is  the provision of our services to you and our legitimate interests in retaining you as a customer.
• To monitor the quality of our customer services, we collect your name, email, password and addresses and your contact history with us. The legal basis is the legitimate interests in running our business.
• To administer, maintain and optimize our Website and our services, we collect your device information (such as your device IP address and device type), Cookie identifiers and browsing information. The legal basis is the legitimate interests in running our business.
• To send you marketing communications and personalized offers, we collect your name; email; phone number; addresses; date of birth; purchase history; browsing history and behavior; device information; shopping preferences; cookie identifiers; internal identifiers; country. The legal basis is the legitimate interests of electronic direct marketing of similar products and services to that which you have acquired using our Website or, when such is not applicable, your consent.
• To manage our loyalty programs, we collect your name; email; phone number; addresses; date of birth; browsing history and behavior; device Information; nickname; cookie identifiers. The legal basis is our legitimate interests in running our business.
• To provide you with personalized recommendations and enhance your experience, we collect your name; email; phone number; addresses; date of birth; purchase history; browsing history and behavior; device information; shopping preferences; nickname; cookie identifiers; Internal identifiers; country; spent tier level and wealth. The legal basis is our legitimate interests in running our business and improving our Website and your experience.
• Carry on research, analysis, enquiries and surveys on your use of our Website, we collect your name; addresses; email; device information, legal basis is our legitimate interests in running our business and improving our Website and your experience.
• Advertising and retarget advertising of our and our partners products and services, we collect your email, cookie identifiers and device information. The legal basis is our legitimate interests in running our business.
• To produce aggregated statistical reports, we use your order history, provided that the result of such reports do not identify you. The legal basis is our legitimate interests in running our business and improving our Website.
• To manage requests and complaints. When we receive a request or complaint (‘enquiries’) from a person, we create a file containing the details of the enquiry. This normally contains the identity of the requestor or complainant and any other individuals involved in the enquiry. We will use the personal data from your enquiry only in order to process the request or complaint, check on the level of our services and provide you with the comprehensive response. Such data will be processed on a contractual basis as we will use it to provide you with information you have intentionally requested. Without this data we will not be able to consider your issue and give you a response regarding it.

We store personal data in case we consider you to be potentially interested in our services or you are already our client. Your personal data will be stored by us no longer than is necessary for the purposes for which the personal data are processed. Thus, the retention period depends on the purpose of processing and may be specified per your request.

We also store the personal data of subjects who agreed to the subscription to our newsletters. The data is stored until a subscriber asks to be unsubscribed in the respective email form.

After the expiration of the retention period, we shall terminate the processing of your personal data or pseudonymize such data, unless stated otherwise under applicable laws.

To provide our Website and our services, in accordance with the purposes set out above, we may transfer and store the personal information that we collect from you to a destination outside of the European Economic Area ("EEA"), to our partners with which we work with. We rely on the EU Commission Standard Contractual Clauses for the transfer of personal data to third countries (outside EU).

We process your data by using computers and/or other IT enabled tools. We take both technical and organizational measures to ensure that your personal data are processed in a manner that provides appropriate security of information, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage. We also guide and train our personnel to process your data securely and in accordance with our internal data protection policies.

Certain activities through the Website, such as special promotions, may be linked with those from other unrelated third party companies that offer you the option to share your personal information with the third party. We will not share your personal information with those third party companies; only you can if you make that choice. Links provided on the Website to third party websites are provided as a convenience to you and we do not control those sites or their privacy practices, which may differ from ours. We do not endorse or make any representations about any third party sites that may be accessible through the sites. We encourage you to review the privacy policy of any company before submitting your personal information. The personal data you choose to give to unrelated third parties is covered by their privacy policies, not this Privacy Policy. Some third party companies may choose to share their personal data with us; that sharing is governed by that third party company's privacy policy.

Our Website is intended for adult use only. We do not knowingly collect data from minors under 18 years old and its Website does not target such minors. We encourage parents and legal guardians to take an active role in their children’s online activities as well as their interests and ask the minors not to submit any personal data to us.

If you have any questions or concerns about this Privacy Policy, please contact us through the Contact section of the Website.