PUBLIC CONTRACT

2.1. The Contractor undertakes to organize and perform international express delivery of goods purchased by the Client from the Seller to Ukraine, and the Client undertakes to accept the delivered goods and pay for the services provided.

2.2. The list of services provided by the Contractor is specified in this Agreement and/or in the Terms posted on the Website and includes, but is not limited to:

2.2.1. providing an address in the Seller’s country for delivery of shipments;

2.2.2. organizing receipt and processing of shipments at the warehouse in the Seller’s country;

2.2.3. organizing delivery of shipments from the warehouse in the Seller’s country to Ukraine;

2.2.4. providing shipment guarantee services;

2.2.5. organizing customs clearance of shipments;

2.2.6. facilitating payment of applicable duties and fees on behalf of the Client within the scope of this Agreement.

2.3. The Contractor has the right, at its sole discretion, to involve third parties in the fulfillment of obligations under this Agreement and to determine or modify the mode of transport, route, and method of shipment.

3.1. The Contractor shall:

3.1.1. Provide services in accordance with the terms of the Agreement.

3.1.2. Compensate the Client for losses caused by the Contractor’s fault, upon Client’s request and with supporting evidence.

3.1.3. Provide updates on service status at the Client’s request.

3.2. The Contractor is entitled to:

3.2.1. Receive payment for the services rendered.

3.2.2. Request information from the Client necessary for service provision.

3.2.3. Engage third parties (e.g., freight forwarders, carriers, customs brokers) without the Client’s consent, retaining full responsibility for their actions or omissions.

3.2.4. Independently set and amend service tariffs.

3.2.5. Unilaterally amend the Agreement and the Terms by posting updated versions on the Website.

3.2.6. Refuse or suspend services in case of Client’s breach of the Agreement or unlawful conduct.

3.2.7. Choose or change the type of transport, delivery route, or shipping method.

3.2.8. Delegate shipment dispatch from the Seller’s warehouse on behalf of the Client to a partner of the Contractor, in accordance with clause 3.6 of the Terms.

4.1. The Client shall:

4.1.1. Familiarize themselves with the Agreement and the Terms prior to registration.

4.1.2. Timely and fully pay for the services of the Contractor.

4.1.3. Provide accurate information about the contents of the shipment and any other data necessary for service provision.

4.1.4. Compensate the Contractor for damages resulting from inaccurate or false shipment data.

4.2. The Client has the right to:

4.2.1. Receive services in accordance with the Agreement.

4.2.2. Request information about the services rendered under this Agreement.

5.1. The total cost of services is displayed in the Client’s personal account after the shipment is received at the Contractor’s warehouse.

5.2. The cost of international express delivery services from the Seller’s country to Ukraine is determined by the tariffs effective as of July 11, 2025*, and listed on the Website.

5.2.1. Tariffs applicable to shipments registered as Dangerous Goods in the Client’s personal account are listed separately.

The minimum billable shipment weight is 0.5 kg, with upward rounding. Weight from 0.501 kg is rounded up to 1 kg. Every incomplete 0.5 kg is billed as a full increment (e.g., 1.6 kg is charged as 2 kg).

Shipments registered before promotional rates take effect but marked as “RECEIVED AT WAREHOUSE” during the promotional period will be charged according to the standard tariffs listed in clause 5.2 of this Agreement.

* The applicable tariff is the one in force on the date the Shipment arrives at the warehouse in the Seller’s country.
** “Dangerous Goods” — goods requiring special transport conditions due to properties posing potential risk during air shipment.

A comprehensive list of Dangerous Goods is included in the original contract and includes: lithium-ion batteries, various generators, electric vehicles (e-scooters, e-bikes, hoverboards), power banks, and other items classified under hazardous air freight regulations.

If the shipment contains multiple items, and at least one is classified as Dangerous Goods, the entire shipment is charged under the Dangerous Goods tariff listed in clause 5.2.1.

5.3. The cost of delivery services payable by the Client is calculated in Ukrainian Hryvnia (UAH) by multiplying the applicable tariff (per clause 5.2) by the official exchange rate of the National Bank of Ukraine to USD, EUR, or GBP as of the date the shipment arrives at the Contractor’s warehouse.

Rounding is applied to the nearest whole Hryvnia using standard mathematical rounding rules:

• If the fractional part is 0.49 or less, round down.
• If 0.50 or more, round up.

5.4. Shipping cost is calculated based on the actual weight of each individual Shipment in its packaging as received at the Contractor’s warehouse (including re-packaging if performed by the Contractor).

5.5. Delivery cost is calculated per each Shipment on the arrival date at the Contractor’s warehouse, regardless of any later consolidation.

5.6. Payment is made by the Client in UAH upon receipt of the Shipment.

5.7. In addition to the delivery service fee, if the total value of goods exceeds the €150 threshold, the Client shall reimburse the Contractor for customs duties and brokerage fees paid, including:

• Import duty: 10% on the amount exceeding the limit;
• VAT: 20% on the amount exceeding €150, including the import duty;
• Customs brokerage fee: 3% of the amount exceeding the limit (if customs clearance is performed by the Contractor).

• For details, Clients should refer to the Customs and Tax Codes of Ukraine.

** Rounding of the compensation amount is applied as described in clause 5.3.

5.8. The tariffs and compensation amounts may be amended by the Contractor unilaterally.

5.9. The Contractor may, at its discretion, grant discounts and implement loyalty programs. Types and conditions are published on the Website and may be updated unilaterally.

5.10. Simultaneously with the payment for international delivery, the Client shall also pay for Cargo Guarantee service, which is automatically applied to all Shipments.

5.10.1. The Guarantee fee is calculated as 1% of the declared value of the Shipment in the personal account, converted at the official NBU exchange rate on the date of declaration.

5.10.2. The fee is calculated per each individual Shipment, regardless of consolidation.

5.10.3. The Guarantee fee is paid in UAH upon receipt of the Shipment.

5.10.4. Discounts, promotions, and promo codes do not apply to the Guarantee service.

‍

6.1. The Parties are liable for improper or untimely performance of their obligations under this Agreement, as stipulated by the Terms and/or applicable Ukrainian law.

6.2. For any overdue payment, the Contractor has the right to charge interest at a rate of 2% per month from the due date until the date of actual payment.

7.1. The Agreement becomes effective upon the Client:

• specifying the warehouse address in the Seller’s country;
• registering the Shipment on the Contractor’s website per this Agreement and the Terms.

7.2. The Agreement remains in force until all obligations of the Parties are fully fulfilled.

8.1. All disputes arising under this Agreement shall be resolved by negotiation and pre-trial settlement.

8.2. If the dispute cannot be resolved amicably, it shall be settled in accordance with the current laws of Ukraine.

8.3. Inspection reports, expert opinions, and other documents regarding damage or shortage compiled without participation of the Contractor’s authorized representative are invalid and not considered during claims review.

9.1. The Contractor may amend this Agreement and/or the Terms unilaterally by updating the content on the Website.

9.2. The Contractor is a general corporate income taxpayer under the laws of Ukraine.

9.3. The Client, as a data subject, confirms that they are familiar with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation — GDPR), as well as with the applicable Romanian data protection laws, including Law No. 190/2018. The Client has also read and understood the Contractor’s Privacy Policy available at https://mall.ua/privacy-policy.html and acknowledges that the Contractor collects and processes their personal data in accordance with the above regulations.

9.4. All legal relations arising from or related to this Agreement, including its conclusion, performance, modification, termination, or interpretation, are governed by this Agreement and applicable Romanian legislation.

PERSONAL BUYER S.R.L
J23/2735/2023
CUI RO47468211

street. CALEA BUCURESTILOR nr. 224K county, ILFOV, 075100, Otopeni city, Romania
‍
Email: support@mall.ua
Phone: +380 44 339 55 01